Shipping policy

At TineStepFactory, we are committed to delivering your orders as quickly and safely as possible. As a dropshipping store, we work with trusted suppliers and fulfillment partners through AutoDS to ship products directly to our customers.

Order Processing Time
Orders are typically processed within 1–3 business days after payment has been successfully completed. During high-demand periods, processing times may take slightly longer.

Estimated Shipping Time
Shipping times may vary depending on your location and the supplier fulfilling the order. On average, delivery takes 7–15 business days. In some cases, international shipments may take up to 20 business days due to customs clearance or carrier delays.

Shipping Fees
Shipping costs, if applicable, will be calculated and displayed at checkout before you complete your purchase. From time to time, we may offer free shipping promotions on selected products or orders.

Order Tracking
Once your order has been processed and shipped, you will receive a shipping confirmation email with a tracking number, allowing you to track your order’s progress.

Multiple Shipments
Since we work with multiple suppliers, items in the same order may sometimes be shipped separately. If this happens, you will receive individual tracking information for each shipment.

Incorrect Address
Please ensure your shipping address is correct before completing your order. We cannot guarantee changes after an order has been processed. TineStepFactory is not responsible for orders delivered to incorrectly provided addresses.

Delays
While we strive to deliver orders within the estimated timeframe, delays may occasionally occur due to customs inspections, logistics issues, or high seasonal demand.

Lost or Damaged Packages
If your order arrives damaged or appears to be lost during shipping, please contact our support team as soon as possible so we can assist you in resolving the issue.

If you have any questions about your shipment, feel free to contact us through our Contact Us page. Thank you for shopping with TineStepFactory.